Cancellation Policy

Should you elect to cancel your move with Freeway Relocation Van Lines LLC, written notification must be sent to [email protected]. Written notification must be received no later than 72 hours after signing the Freeway Relocation Van Lines LLC agreement. Cancellation requests received within 72 hours of signing the agreement with Freeway Relocation Van Lines LLC will receive a full refund, minus 10% due to incurred merchant fees. Cancellation requests received after the 72 hour grace period are non-refundable, however, the deposit may be applied to a future move with Freeway Relocation Van Lines LLC within 24 months (2 years) from the date of the original signed agreement. If your first available pickup date is within five (5) business days of electronically signing the Freeway Relocation Van Lines LLC agreement, your deposit is non-refundable.