Terms and Conditions

These Terms of Service (“Terms”) govern your use of the website and services provided by Freeway Relocation Van Lines (the “Company”, “we”, “us”, or “our”), accessible at frewayrelocation.com (the “Website”). By accessing or using our Website or requesting moving estimates, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our Website or services.

• Acceptance of Terms
   
• Eligibility
   
• Services
   
• User Obligations
   
• Prohibited Conduct
   
• Intellectual Property Rights
   
• Disclaimers
   
• Limitation of Liability
   
• Indemnification
   
• Dispute Resolution and Pre-Arbitration Process
   
• Governing Law
   
• Changes to Terms
   
• Contact Information
   

By accessing and using our Website and services—including submitting requests for moving estimates—you acknowledge that you have read, understood, and agree to these Terms and our Privacy Policy (incorporated herein by reference). These Terms constitute a binding legal agreement between you and Freeway Relocation Van Lines.

• Minimum Age: You must be at least 18 years of age to use our Website and services.
   
• Authority: If you are using our services on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.
   

Freeway Relocation Van Lines provides brokerage services for moving estimates and facilitates communications with designated moving service providers. Our services include, but are not limited to:

• Moving Estimates: Providing detailed estimates based on the information you supply.
   
• Communication: Coordinating via text messages, phone calls, and emails to deliver service updates and estimates.
   

We reserve the right to modify or discontinue any portion of our services at any time without prior notice.

When using our services, you agree to:

• Accuracy: Provide accurate, current, and complete information.
   
• Lawful Use: Use our Website and services only for lawful purposes.
   
• Compliance: Adhere to all applicable local, state, national, and international laws.
   
• Cooperation: Respond promptly to our requests for additional information or documentation.
   

You agree not to:

• Interfere: Disrupt or negatively affect the performance of our services.
   
• Bypass Security: Circumvent any security measures or access controls.
   
• Engage in Fraud: Participate in any fraudulent, abusive, or deceptive practices.
   
• Infringe Rights: Violate the intellectual property or privacy rights of others.
   

• Ownership: All content, trademarks, logos, and intellectual property displayed on the Website are the property of Freeway Relocation Van Lines or its licensors.
   
• License: You are granted a limited, non-exclusive, non-transferable license to access and use the Website for personal, non-commercial purposes.
   
• Restrictions: You may not reproduce, modify, distribute, or create derivative works from any content without our prior written consent.
   

• As-Is Basis: Our Website and services are provided “as is” and “as available.” We make no warranties, express or implied, regarding the reliability, availability, or accuracy of our services.
   
• No Professional Advice: The information provided on our Website is for informational purposes only and does not constitute legal, financial, or professional advice.
   
• Third-Party Links: We may reference third-party websites and services. We are not responsible for the content or practices of these third parties.

•  -SMS For Consent Communication
  The phone numbers collected as part of the SMS consent process are used solely for communication purposes, such as providing service updates, appointment reminders, and important notifications related to your move. We will not sell, rent, or share your phone number with third parties for marketing or promotional purposes. Any sharing of this information will be limited strictly to operational needs, such as facilitating your requested services, and always in accordance with this Privacy Policy.
  
  -Types of SMS Communications
  By providing your consent to receive text messages from Freeway Relocation Van Lines, you authorize us to send you communications that may include, but are not limited to, service updates, scheduling reminders, confirmations, promotional offers, customer support responses, and other important notifications related to your moving services. Standard message and data rates may apply, depending on your mobile carrier and plan. Message frequency may vary based on the nature of your service and interactions with us. You may opt out of receiving text messages at any time by following the unsubscribe instructions provided in our messages.
   

To the maximum extent permitted by law:

• Exclusions: Freeway Relocation Van Lines shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Website or services—even if advised of the possibility of such damages.
   
• Cap on Liability: Our total liability to you for any claims shall not exceed any fees you may have paid for our services.
   

You agree to indemnify, defend, and hold harmless Freeway Relocation Van Lines and its affiliates, officers, directors, employees, and agents from any claims, losses, damages, liabilities, or expenses (including reasonable attorneys’ fees) arising from:

• Your use of our Website and services.
   
• Any violation of these Terms.
   
• Any infringement of intellectual property or other rights of any third party.
   

A. Informal Resolution
Before initiating any formal dispute resolution process, you agree to first contact Freeway Relocation Van Lines at Admin@chrish597.sg-host.com to attempt an informal resolution of any dispute, claim, or controversy arising out of or relating to these Terms or our services (“Dispute”). The parties agree to use reasonable efforts to resolve the Dispute informally within thirty (30) days after written notice.

B. Mandatory Mediation
If the Dispute is not resolved informally, the parties agree to submit the matter to mediation administered by a mutually agreed-upon mediator. Mediation shall be conducted in a manner and location mutually acceptable to both parties, with costs shared equally.

C. Binding Arbitration
If mediation does not resolve the Dispute within sixty (60) days following its initiation, the Dispute shall be exclusively resolved by binding arbitration:

• Administration: Arbitration will be administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules.
   
• Scope: Any arbitration involving less than $50,000 in controversy shall be conducted solely on an individual basis, not as a class or consolidated action.
   
• Location: The arbitration shall be held in Palm Beach County, Florida.
   
• Finality: The arbitrator’s decision shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.
   

D. Costs and Fees
Each party shall bear its own costs and fees related to negotiation, mediation, or arbitration, except that the prevailing party in arbitration may be awarded reasonable attorney’s fees and costs as determined by the arbitrator.

E. Confidentiality
All aspects of the dispute resolution process, including mediation and arbitration proceedings, shall remain confidential and shall not be disclosed to any third party except as required by law or necessary to enforce the arbitration award.

F. Class Action Waiver
To the fullest extent permitted by law, all dispute resolution proceedings shall be conducted on an individual basis and not as a class action or any other form of representative proceeding.

G. Survival
This dispute resolution clause shall survive termination or expiration of these Terms.

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of laws provisions. Any legal action arising from these Terms shall be exclusively brought in the state or federal courts located in Palm Beach County, Florida.

We reserve the right to modify or update these Terms at any time. All changes will be effective immediately upon posting on the Website. Your continued use of our Website and services after such modifications constitutes your acceptance of the updated Terms. We encourage you to review these Terms periodically.

For any questions, concerns, or requests regarding these Terms or our practices, please contact our Privacy and Compliance Team at:

Email: Freeway@freewayrelocationvanlines.com